Customer Satisfaction


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If a business wants to stay in operation, a customer satisfaction policy is a ”must.” (If a customer is not satisfied with the service received, they will most likely go elsewhere to get what they need.) Apparently, there is some stiff competition for student loan fraud and an article posted on tells about one fraudster went the extra mile for her customers by actually taking online courses for them in an attempt to further her student loan fraud scheme.

The story states that a tip led to the arrest of the woman, who was committing student loan fraud. A search of her home revealed personal identifying information including multiple drivers’ licenses, tax forms and Social Security cards, plus documents listing detailed college course information created by the fraudster. (The course information was from an online institution targeted by the woman.)

During an interview by authorities, the woman admitted to using the Internet to apply for and obtain federal student loans for 30 people that were ineligible because they lacked a General Educational Development (GED) degree or high school diploma. Each participant was charged $650 to take part in the scam, which included the woman actually taking the online courses for the fake students at least until the financial aid check was collected either through her or the student’s bank account or received via mail. (That definitely qualifies for going the extra mile to make her customers happy. I wonder if she learned anything new while taking all of those classes.)

The story states that the Department of Education paid out more than $430,000 in financial aid. A little more than half of that amount was actually sent to the targeted online institution. (That’s a pretty good profit margin.)

The 33-year-old woman was sentenced to 33 months in federal prison for her student loan scam. She was also ordered to pay nearly $230,000 in restitution to the Department of Education for mail fraud.

It’s too bad the fraudster didn’t enroll in an online ethics class so she could learn the difference between right and wrong. Although she provided great customer service to her scam participants by doing all of the heavy lifting, her fraudulent business ultimately failed because it was illegal. Suffice to say, neither the scam participants nor the fraudster were satisfied with the outcome of this case. (The only party that got what they wanted was the government. Justice was ultimately served through a prison sentence that ironically will last about the same amount of time required to obtain a college degree.)

Source: Today’s ”Fraud of the Day” is based on an article titled, ”Covington Woman Sentenced in Federal Court for Student Loan Fraud,” posted on on August 14, 2015.

MACON — A Covington woman has been sentenced to nearly three years in federal prison for a scam involving student loans.

Kamiecy Lashia Waller, 33, was sentenced Thursday in the U.S. District Court for the Middle District of Georgia and sentenced to 33 months imprisonment and ordered to pay $229,424 in restitution to the federal Department of Education for mail fraud.

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Larry Benson, Senior Director of Strategic Alliances, LexisNexis Risk Solutions - Government

Larry Benson is responsible for developing strategic partnerships and solutions for the government vertical. His expertise focuses on how government programs are defrauded by criminal groups, and the approaches necessary to prevent them from succeeding.

Mr. Benson has 30 years of experience in sales and business development. Before joining LexisNexis® Risk Solutions, he spent 12 years founding and managing two software technology startups. During the 1990s he spent 10 years as a Regional Director helping to grow a New England-based technology company from 300 employees to 7,000. He started his career with Martin Marietta Aerospace working on laser guided weapons and day/night vision systems.

A sought-after speaker and accomplished writer, Mr. Benson is the principal author of “Fraud of the Day,” a website dedicated to educating government officials about how criminals are defrauding government programs. He has co-authored WTF? Where’s the Fraud? How to Unmask and Stop Identity Fraud’s Drain on Our Government, and Data Personified, How Fraud is Changing the Meaning of Identity.

Benson holds a Bachelor of Science in Physics from Albright College, and earned two graduate degrees – a Master of Business Administration from Florida Institute of Technology, and a Master of Science in Engineering from Lehigh University.